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Customer service
- How to order
- For more information about how to order our products, please visit the 'How to order page'.
- Shipping and delivery
- Postage and packaging is £2.50 within the UK. If your order total is £30.00 or more, delivery is free of charge within the UK. If you are outside the UK, please contact us before placing your order to confirm postage and package costs. Products are normally despatched within 7 days of receipt of orders.
- Privacy and security
- We consider your security our highest priority. Your online transactions are secure with Vivendi and we've used several measures to ensure your card details are not at risk, including Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. Your payments will be processed by PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.
- Returns and replacements
If you are not satisfied with a product, or change your mind for whatever reason, just return it to us unopened with the documentation sent with your order. We will then credit your card account or issue a refund immediately.
Please return to:
Vivendi Healthcare Direct
Logan House
110 Church Road
Tiptree
Essex CO5 0AB
